About the store

Question 1: What is Maison Ysance?
Maison Ysance is an online store specializing in home decor, small furniture, lighting, textiles, and ambient objects. We place particular emphasis on carefully crafted, artisanal, and unique pieces.

Question 2: Where are you located?
Our headquarters are located in France. We deliver to several countries, which are specified on the website when confirming your order.

Question 3: How can I contact Maison Ysance?
You can contact us by email at contact@maisonysance.com or by phone at 06 12 17 02 64.

Orders and payment

Question 4: How do I place an online order?

To place an order, you need to select the desired items, enter your delivery information, choose a payment method, accept our General Terms and Conditions of Sale, and validate the payment. A confirmation email will be sent to you to confirm your order.

Question 5: What payment methods do you accept?
We accept payment by credit card, PayPal, and secure digital solutions such as ShopPay and Apple Pay if they are offered on the site. Payment is immediate and secure, and no banking data is stored by Maison Ysance.

Question 6: Do prices include VAT?
Maison Ysance is exempt from VAT. The prices indicated are therefore exclusive of VAT, and the mention "VAT not applicable, article 293 B of the General Tax Code" appears on each invoice.

Question 7: Can I modify or cancel my order?
Once the order is confirmed by email, it is considered validated. Any request for modification or cancellation must be sent promptly to contact@maisonysance.com, before the order is shipped.

Delivery

Question 8: What are the delivery times and methods?
Delivery times depend on the chosen method: standard or relay point if available. These times start from the payment validation and are indicative.

Question 9: What are the delivery fees?
Delivery fees are indicated before order validation and depend on the chosen delivery method and the delivery address.

Question 10: How do I track my order?
After your order has been shipped, you will receive an email containing a tracking number to track the delivery of your package.

Question 11: What if my package is damaged upon receipt?
Upon receipt of your package, you must check its condition. In case of damage, it is necessary to note reservations on the carrier's delivery note, take photos of the product and packaging, keep the packaging, and contact Maison Ysance within 48 hours.

Question 12: What happens if a product is unavailable after ordering?
If a product becomes unavailable after your order, we will contact you to offer either a replacement or a refund for the product within 7 business days.

Returns and withdrawal

Question 13: Can I return a product?
Yes, you have a period of 14 calendar days from receipt to exercise your right of withdrawal, except for personalized or custom-made products at the customer's request, products unsealed after delivery that cannot be returned for hygiene or health protection reasons, products that have been used, damaged, or incomplete, and any product returned without its original packaging or without the delivery note.

Question 14: How do I make a return?
To make a return, you must contact contact@maisonysance.com, then return the product in its original condition, with its packaging and the delivery note. Return shipping costs are your responsibility, except in case of an error on our part.

Question 15: What should I do if the product is broken or non-compliant?
In this case, you must provide photos of the product. After verification, we will proceed with an exchange or a refund of the product. Items not protected during return cannot be refunded.

Question 16: When will I be refunded?
Refunds are processed within a maximum of 14 days after receipt and inspection of returned products. The refund will be made using the same payment method as used for the initial order.

Warranties

Question 17: Which products are covered by a warranty?
All products sold on Maison Ysance benefit from the legal warranty of conformity for a period of two years, as well as the warranty against hidden defects valid for two years after discovery of the defect.

Question 18: How do I claim a warranty?
To claim a warranty, you must contact contact@maisonysance.com, providing the delivery note and, if necessary, photos of the product. We will propose the most suitable solution: replacement, price reduction, or refund.
Question 19: What to do in case of a product received broken or non-compliant?
In this case, you must provide photos. We will then proceed with an exchange or a refund of the product as appropriate. Items returned without adequate protection will not be refunded.

Personal data and security

Question 20: Why do you collect my personal data?
Your data is collected to process your orders, manage secure payment, communicate with you, send newsletters if you have consented, and comply with our legal obligations.

Question 21: What are my rights regarding my data?
You have the right to access, rectify, delete, restrict, object to, and port your data, and to withdraw your consent to marketing communications. You can exercise these rights by contacting contact@maisonysance.com.

Question 22: Do you use cookies?
Yes, we use cookies to ensure the proper functioning of the site, analyze traffic, and, with your consent, offer personalized content. You can manage or refuse cookies via your browser.

Customer accounts

Question 23: Do I need to create an account to order?
No, you can place an order as a guest. However, creating an account allows you to track your orders and store your information for future purchases.

Question 24: How do I create a customer account?
You can create an account from the "Profile" page of the site by entering your personal information and choosing a secure password.